Shipping and Returns policy

(1) Alboo will not accept a return of the Good delivered to you if the goods delivered have been accepted by you or you wish to change your mind and cancel the Order, unless we choose to do so in our sole discretion.
(2) If we do accept a return of your Order, you agree to arrange return of the Goods, at your cost and risk, to our nominated returns depot or store, and you agree to return the Goods in their original condition, in their original unopened and sealed packaging, accompanied by the original Order receipt or another form of proof of purchase.
(3) You also agree that we are entitled to deduct from any refund of the Payment made by you, the cost of the original delivery and an amount that we reasonably believe reflects the loss to us in accepting the cancellation, including any storage cost and any mark down of the price of Goods.
(4) Alboo does not offer exchange or credit notes on custom made furniture or soft furnishings unless the items are deemed truly faulty, significantly different from what was shown to you, or in breach of manufacturer’s warranties or consumer guarantees or where otherwise required by law.
(5) Where an item is found to be faulty, Alboo will at is discretion provide a replacement along with the necessary service and support.
(6) Alboo reserves the right to make changes to these terms and conditions without notice.

If you require further clarification on our shipping and returns policy please do not hesitate to contact us on 1300 160 162 or fill out the below form.

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