FAQ'S

What is ALBOO Outdoor Furniture constructed from? 

ALBOO is constructed from hand welded lightweight aluminium in a faux bamboo design and a powder coat finish. 

Is this range and its outdoor cushions suitable for full exposure? 

Absolutely. This range is designed and guaranteed for permanent external use. The powder coated aluminium frame, paired with quick-dry cushions and Sunbrella upholstery results in a hard wearing and all weather proof range that does not fade, rust or peel. 

Can I customise the frame & cushion colour? 

Yes. ALBOO comes standard in the white frame and choice of 3 cushion options. However you are open to choosing from over 100 Dulux Powder Coat colours & endless Sunbrella fabrics. Pricing varies on colours chosen so please call the showroom for further information. 

How do I wash my outdoor cushions? 

Sunbrella Canvas fabric is renowned for its quality and longevity as it is water, mould and UV resistant. The cushion covers are removable and are easy to maintain with most stains easily removed with mild, soapy water. The covers can be machine washed in cold water (less than 100°F/38°C). Depending on wash load size, use normal amounts of mild laundry soap and allow fabric to air dry. For general or light cleaning, brush off any loose dirt, prepare a cleaning solution of 2 ounces (1/4 cup) mild soap per gallon of lukewarm water (less than 100°F/38°C). Use a sponge or a soft bristle brush to clean allowing cleaning solution to soak into fabric, rinse thoroughly to remove all soap residue and allow fabric to air 

Quick Dry Foam? 

Quick Dry Foam is an advanced, high performance foam designed specifically for outdoor cushions. Quick Dry Foam is produced by a sophisticated process called Hydro-Blast Reticulation. Carefully selected high grade material combined  with a unique process creates a foam with extreme durability and strength. This is what gives Quick Dry Foam its unique porous open cell structure. The large, open pores in the foam allows water to drain rapidly and fresh air to circulate freely and continuously. The Quick Dry Foam feels more comfortable and luxurious, but is also stronger and more supportive. That is why the cushions keep their shape over time. Additionally, the foam uses anti-microbial technology which prevents the growth of common mould and fungus. 

What is the Warranty? 

ALBOO is covered under the following warranties.
Frame Warranty: 4 years
Paint finish Warranty: 2 years
Sunbrella fabric Warranty: 5 years
Timber structure of table tops: 5 years

Is it suitable for commercial furniture projects?  

Certainly. We have completed many commercial projects across the country in aged care facilities, restaurants, cafes, hotels & more. The versatility of our range enables us to accommodate to all our clients requirements. Customised seat heights, custom cushion filling, bespoke designs. Anything to help meet our clients requirements. You can find list of our completed projects and information on our restaurant and cafe furniture by calling our showroom or heading to our Projects page.

Do you have a showroom or retail outlet?

Yes, you can visit our showroom at Shop2/1 Forrest Street Subiaco. Or, if you are based in the Eastern States you can also contact us to find your nearest stockist and retailer. 

How much is the cost of delivery?

Nationwide delivery is included in all prices. This is with the exception of our dining tables which are quoted upon request.

How long does delivery take?

For in stock items we generally recommend allowing 7-14 days for delivery depending on your delivery address. For pre-ordered stock or back orders please refer to our product descriptions for arrival times. Note these are the arrival times of furniture landing into Perth. Another 7-14 days is to be allowed after this. 

Do I have to be home to receive delivery?

To ensure that your items are delivered safely to your delivery address it is advisable to have someone there to be able to sign for the goods. Your contact details and phone numbers are passed onto our logistic companies and they are requested to contact you in advance to liaise with you regarding the anticipated date and preferred time and day of delivery.

If you have the opportunity before signing as having received the products in good order please unpack and check the product/s for any faults or damages. If you have any concerns you must make the appropriate notes on the delivery cart note before signing it and ask the driver to initial your remarks. This would include noting any obvious damage to the packaging or boxing as well as any obvious sound of broken materials such as glass, mirror or timber.

You must notify ALBOO Furniture of any faulty or damaged goods within 24 hours of receipt of the goods by phone on 1300 151518 or email hello@alboo.com.au Failure to do so, will mean that any transit insurance policy may be voided. The onus is on you to report any faulty or damaged goods immediately.

Once we have received your advice of any faulty or damaged goods we will liaise directly to resolve the issue as soon as possible to minimise your inconvenience. Please refer to the Refunds & Returns Policy section for more information.

Damaged or faulty items will be replaced at no charge.

Can I pay any other way than online? 

Yes, often our customers like to pay either over the phone with Visa, Mastercard, or via Electronic Funds transfer (EFT).

Your privacy and the security of your information is of paramount importance to us.

If making a payment by credit card over the phone your credit card details will be taken by an ALBOO Staff member. You will receive via email a receipt number for your purchases/s. Once the payment has been processed and authorised your credit card details will be destroyed. Or alternatively you may request your order to be emailed so you may process your payment via online transfer.

 We do not accept cheques, money orders or laybys. 

Is it possible to see other images of a product?

Absolutely. Please feel free to call or email our showroom 1300 151518 for more images. We have plenty of both product and insitu shots which we would be more than happy to provide.

 

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